Apology to members – if you are trying to phone us the phones are very busy due to a computer breakdown which we are busy fixing.
You are welcome to email firstname.lastname@example.org with a request. We apologise for the reduction in service, please bear with our staff who are working very hard to resolve the matters, but this is causing a backlog.
Anyone who has their wages or benefits paid into the credit union is getting top priority at present.
If you haven’t yet provided a reference number that we need, such as NI number, employer details, or Child Benefit reference number, please let us have it by email or phone call as soon as possible, as we will be slower to process payments without this information.